Our sihoki terms introduction

Our sihoki Casino & Sportsbook Terms for Account Access

Established bank rails and newer scan-and-pay rails work differently in our account flow. We explain these differences in our sihoki terms so account opening, deposits, withdrawals, bonuses, and disputes follow one clear policy.

We write these terms for members who access our casino and sportsbook from a phone. Our Android flow uses our app installation path, our iOS flow uses browser access, and both require a stable network, secure login details, and a payment method that belongs to the account holder.

When you use sihoki, you accept our rules for football markets such as Liga 1live-dealer tables, slot games, esports markets, and payment channels including DANAe-wallet, mobile banking, local payment, online payment, e-walletmobile banking, local payment, online payment, and e-wallet.

Our sihoki account, payment, and bonus terms

We open accounts only after the required registration details are submitted through our official flow. We may ask for email or phone confirmation, identity details, and document review before certain account features are available. Our users must keep login credentials private and must not allow another person to use the account.

We support mobile-first access because many account tasks happen on a phone. Android users install our app from our approved page, then log in with their account credentials. iOS users access our platform through a mobile browser. We expect each session to use a stable mobile or Wi-Fi network, because unstable connections can interrupt deposits, game loading, live-dealer tables, or sportsbook slip confirmation.

Our deposit terms cover e-wallets, QRIS, and bank virtual accounts. We accept e-wallet, mobile banking, local payment, online payment, and e-wallet for wallet-based transfers. We accept mobile banking for scan-and-pay top-ups. We support local payment, online payment, e-wallet, and mobile banking virtual-account transfers where the payment name and account record can be checked. We may reject or review a payment if the sender name, transaction note, or bank reference does not match our account policy.

Our withdrawal terms require verified account ownership. We may ask for KYC documents, including a clear identity document and account-holder confirmation, before processing the first withdrawal or any later withdrawal that triggers review. We handle documents under our privacy and security procedures, and we limit internal access to staff who need the information for verification, payment review, or dispute handling.

We process withdrawals to supported channels such as local payment, online payment, e-wallet, mobile banking, local payment, online payment-linked payment routes, e-wallet, mobile banking, local payment, and online payment. Review windows depend on payment partner checks, bank operating conditions, document clarity, account history, and public holiday schedules such as Idul Fitri, Idul Adha, Imlek, or Nyepi. We do not promise instant settlement or a fixed processing time.

Account holder
We treat the verified person on the account record as the account holder for deposits, withdrawals, KYC, and dispute review.
Payment review
We review a transaction when the sender details, channel status, wallet confirmation, or bank reference needs extra checking.
Bonus terms
We attach conditions to any bonus offer, including eligibility, expiry, wagering rules, game limits, and withdrawal restrictions.

Our bonus terms apply only when a promotion is shown in the account area or issued by our support team through an approved contact channel. We may offer a welcome offer, reload offer, free-spin allocation, sportsbook token, or tournament-linked reward, but each offer has its own conditions. Terms apply to all bonus use. We may cancel a bonus if we identify duplicate accounts, irregular activity, payment mismatch, or breach of our rules.

Our sihoki dispute and jurisdiction policy

We handle disputes through our account support process. Our users should contact us through live chat, email, or in-app help and provide the account name, transaction reference, payment channel, game title, match market, device type, and a short issue summary. For example, a payment query from Jakarta may need a QRIS receipt, while a sportsbook query may need the relevant market name and settlement record.

We review disputes using our internal records, payment partner confirmations, sportsbook settlement data, live-dealer logs, slot game round records, and account activity history. If a matter needs escalation, our support team may move it to payments, risk review, technical operations, or management review. We may ask for screenshots, bank statements, wallet receipts, or device details to complete the review.

Jurisdiction notice: Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited, and our users are responsible for verifying that access and use comply with their own jurisdiction's law.

We may suspend, restrict, or close an account when our policy requires it. Common reasons include false registration details, payment mismatch, document issues, duplicate accounts, account sharing, technical abuse, bonus misuse, chargeback activity, or conduct that affects other users or our operations. When we restrict an account, we may hold funds until the review is complete and lawful obligations are satisfied.

We update our terms when our payment channels, game rules, verification standards, or legal obligations change. Continued use of sihoki after an update means our users accept the revised terms. We keep the wording direct so members can understand how account access, deposits, withdrawals, bonuses, disputes, and jurisdiction rules work across our casino and sportsbook services.

Terms Guide

Info

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sihoki Terms and Conditions

Established bank rails and newer scan-and-pay rails work differently in our account flow. We explain these differences in our sihoki terms so account opening, deposits, withdrawals, bonuses, and disputes follow one clear policy.

Account Access and Mobile Setup

We write these terms for members who access our casino and sportsbook from a phone. Our Android flow uses our app installation path, our iOS flow uses browser access, and both require a stable network, secure login details, and a payment method on file. When you open an account with sihoki, you confirm that you have read and accepted these rules. Your login credentials remain your responsibility; we will not reset an account for lost or shared passwords. Two-factor authentication is available in your account settings and recommended for all users.

On Android, download the sihoki app from our official link, allow installation from unknown sources in your security settings, and complete the setup wizard. On iOS, visit our website in Safari or Chrome, tap the share button, select "Add to Home Screen", and log in through the browser. Both methods use the same account wallet and require your registered email or phone number to access. Network latency below 100ms is optimal for live-dealer tables and live football markets; during peak hours on Liga 1 or Piala Indonesia match days, connection speed may vary.

Payment Methods and Deposit Flow

When you use sihoki, you accept our rules for football markets such as Liga 1, live-dealer tables, slot games, esports markets, and payment channels including DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI. Each method has its own processing window and verification requirements.

DANA Deposits on sihoki

DANA is a linked e-wallet that requires your phone number and identity card on file with DANA before you can send funds to sihoki. In your account, select DANA as your deposit method, enter the amount in Indonesian rupiah, and confirm. Our system generates a unique transaction ID and sends you to the DANA app or web portal. After you approve the transfer in DANA, funds appear in your sihoki wallet within seconds. If the transfer does not complete, check that your DANA account has sufficient balance and that your phone number matches your sihoki registration. DANA transactions do not reverse; if a transfer fails, contact our support team with your transaction ID for investigation.

OVO and GoPay as Alternative Paths

OVO and GoPay operate similarly to DANA but use different backend networks. Both require prior account verification with their respective services. In sihoki, choose OVO or GoPay from the deposit dropdown, confirm your phone number, and you will be redirected to complete the transfer. OVO typically settles in under one minute; GoPay may take two to three minutes during high-traffic periods. If you see a "pending" status, do not retry—our system is waiting for the payment network to confirm. Retries can cause duplicate charges. Your OVO or GoPay account statement will show the transaction as sent to "sihoki.bet" or a linked merchant identifier. If you do not recognize the charge, review your transaction history in the OVO or GoPay app before contacting our support team.

Bank Virtual Accounts and QRIS Scanning

BCA, Mandiri, BRI, and BNI virtual accounts provide stable deposit paths for users who prefer traditional banking. When you select a bank virtual account in sihoki, we generate a unique account number under that bank's name, valid for your account only. Transfer the exact amount from your personal bank app or ATM; our system confirms the deposit within minutes of the bank settlement. QRIS is the newer scan-and-pay standard supported by all Indonesian banks. In sihoki, select QRIS and scan the code with your banking app or any e-wallet that supports QRIS. The transaction completes immediately upon biometric or PIN confirmation. QRIS is best for quick top-ups during football matches or live-dealer sessions because it bypasses the redirect flow used by DANA and OVO.

KYC Document Submission and Verification Windows

Know Your Customer (KYC) verification is required before your first withdrawal. In your sihoki account, go to Settings → Verification and upload a clear photo of your identity card (KTP, passport, or driver license), a selfie holding your card, and a proof of address (utility bill or bank statement dated within the last three months). Our compliance team reviews submissions Monday through Friday, typically within four to eight business hours. If we request corrections, we notify you by email with specific guidance. Do not resubmit the same file; wait for feedback first. Once verified, your account is cleared for withdrawals. Verification status updates appear in your account dashboard; you do not need to contact support to check progress.

Withdrawal Process and Dispute Resolution

Withdrawals from sihoki use the same payment method you deposited with. To withdraw, go to your Wallet, select "Withdraw", choose your linked method (DANA, OVO, bank account, or QRIS), enter the amount, and submit. We process withdrawals during business hours Monday through Friday. DANA and OVO typically complete within one business day; bank transfers may take two to three business days depending on the receiving bank's settlement cycle. Withdrawals under verification or containing disputed bonuses are held pending compliance review. If your withdrawal is delayed beyond the standard window, check your email for any compliance requests. Our support team can investigate using your withdrawal reference number.

Mobile Network Resilience and Weak-Signal Handling

Our sihoki platform includes offline queuing for weak-network environments. On slow connections (2G, congested 4G, or rural areas), your bets and deposits are cached locally and sent to our servers once the connection stabilizes. Do not close the app or force a restart during this process; wait for the "synced" indicator to appear. If you disconnect during a live-dealer session, your position and balance are retained on our server; log back in to resume. Network timeouts on withdrawal requests are automatically retried once per minute for five minutes; if still unsuccessful, your withdrawal request is saved as a draft and you receive a notification to retry. Progressive Web App (PWA) mode on iOS and Android browsers allows sihoki to function in low-bandwidth states; cached game assets load from device storage, reducing data consumption by up to seventy percent. This is optional and configured in your account settings.

Support Response Times and Contact Channels

Our support team is available through in-app chat, email, and phone during business hours. English and Indonesian support staff respond to account, payment, and technical questions within two business hours on weekdays and within six hours on weekends. For urgent account recovery or fraud reports, use the "Priority Support" button in your account settings; these cases are reviewed within one hour. Email us at [email protected] with your account email, full name, and specific request. Include transaction IDs, screenshots, or timestamps for faster resolution. We do not offer live support outside business hours, but your message is logged and assigned a ticket number for next-business-day response. Response time targets are guidelines, not guarantees, and may be extended during peak periods such as major football tournaments (Liga 1 playoffs, Piala Indonesia finals) or system maintenance windows.

Dispute Resolution and Account Recovery

All disputes related to deposits, withdrawals, bonuses, and live-dealer games are investigated by our compliance team. If you believe a transaction was unauthorized, login to sihoki and file a dispute report with the transaction date, amount, and reason. We investigate within five business days and notify you by email of the outcome. Supporting evidence such as bank statements, screenshots, or chat transcripts accelerates review. If your account is locked due to failed login attempts or suspected unauthorized access, we send a recovery email to your registered address. Follow the link in that email and complete identity verification to regain access. If you no longer have access to your registered email, contact support with your full name and registered phone number; we will verify your identity by asking security questions set during account opening.

Games, Markets, and Game Rules

Our sihoki platform offers live football markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Live-dealer games include blackjack, roulette, baccarat, Dragon Tiger, and sic bo. Slot games feature titles such as Sweet Bonanza, Book of Ra, and Gates of Olympus. Esports markets cover Mobile Legends, PUBG Mobile, and Dota 2. Each game category has its own rules, payout structure, and return-to-player (RTP) percentage published in your account under Game Rules. Variance describes how much your winnings fluctuate around the expected return; low-variance games produce frequent small wins, high-variance games produce rare large wins. Our live-dealer games use certified random-number generators audited by third-party testing labs; results are not influenced by account balance, deposit history, or time of day.

Jurisdiction and Legal Framework

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not collect taxes on behalf of any government; you are solely responsible for reporting any winnings or losses to your local tax authority. Our sihoki terms are governed by the laws of the jurisdiction in which we operate, and any disputes are subject to binding arbitration rather than court proceedings. By using our account, you agree to these terms and acknowledge that you have read our privacy policy, which explains how we collect, store, and protect your personal data.

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