sihokiFrequently Asked Questions
Users on sihoki ask about account setup, deposit and withdrawal flows, game rules, payment verification, and security practices. This page addresses the most common topics our support team receives.
We compiled this FAQ to help you find answers to questions about how our platform works, what you need to do before your first session, and how to manage your account. Most questions here relate to account registration, payment methods, game categories, and account protection. If you need information beyond what is listed, our support team is available to help.
To get the most from this page, scan the topic list below to find your area of interest, then open the relevant accordion section. If your question is not answered here, you can reach our support team via the contact channels listed in the last section. For legal or regulatory questions, please review our terms and conditions or legal notice pages.
FAQ topics
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Account and registrationhow to start, KYC verification, password recovery, account controls
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Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
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Game rules and marketsfootball betting, live-dealer tables, slots, esports, loyalty tiers
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Support and securityhow to reach us, KYC documents, account protection, jurisdiction notice
We require identity verification to open and maintain an account on sihoki. Standard documents we accept include a national ID card (KTP), passport, or driver's license. You will upload a clear photo of your document during account setup or when prompted by our system. Our support team reviews submissions and confirms your identity within standard processing windows. If your document is unclear or incomplete, we will ask you to resubmit. KYC verification is required before your first withdrawal request is processed. For any questions about document submission, contact our support team.
Your sihoki account includes standard controls to manage your profile and activity. You can update your username, email, and mobile number through the account settings page. Password changes are available any time via the security section. We provide account recovery options if you forget your login details; use the password-reset link on the login page or contact our support team. You can also view your deposit and withdrawal history in the transactions section. Your account balance is updated in real time after each session. If you suspect unauthorized access, contact our support team immediately.
Payments and transactions
We support deposits via multiple payment methods, and each method has its own range. E-wallets such as DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet typically allow deposits starting from a minimal amount. Bank virtual accounts (mobile banking, local payment, online payment, e-wallet) also support flexible deposit ranges. The exact minimums and maximums depend on your bank's limits and our current policies; you will see the applicable range at the deposit screen once you select your method. Deposits are processed instantly or within a few minutes for most e-wallet and mobile banking transactions. Bank transfers may take longer during peak times or holidays like Idul Fitri or Idul Adha.
Deposit fees depend on your chosen payment method. Some e-wallets (local payment, online payment, e-wallet, mobile banking, local payment) may apply small merchant fees for bank-to-wallet transfers, while online payment scans and direct bank transfers (e-wallet, mobile banking, local payment, online payment) typically incur no or minimal platform fees. You will see the final amount including any applicable fees before you confirm your deposit. Withdrawal fees also vary by method; we deduct these from your withdrawal request, and the net amount reaches your registered payment account. Contact our support team if you have questions about specific fee structures or want to know the fee for your chosen method before you proceed.
Game rules and markets
Before your first session on sihoki, review our terms and conditions, which cover account use, game rules, dispute resolution, and your legal responsibilities. Our legal notice outlines jurisdiction restrictions and confirms that our service is available only where applicable law permits. Game-specific rules vary by category: football betting follows standard match-outcome rules; live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) use standard casino rules; slots and esports markets have their own payout structures. All game rules are displayed in the platform during the betting or play screen. If you are unsure about a rule, contact our support team before placing a significant wager.
We at sihoki operate a loyalty tier system that rewards frequent users. Points accumulate based on your deposits and gameplay across our categories: football markets, live-dealer tables, slots, and esports offerings. As you earn points, you advance through tiers, unlocking benefits such as bonus credits, faster support response, or exclusive promotional offers. Your tier is displayed in your account dashboard, and you can view your points balance and the rewards associated with your current tier. Tier progression is reset periodically according to our loyalty programme terms. Contact our support team to learn more about the specific benefits tied to each tier.
Support and security
We at sihoki provide support through multiple channels to help you quickly. Live chat is available on our website and mobile app during standard business hours; staff respond in English and local languages. Email support is available at any time; responses follow standard processing windows. Phone support is offered during specified hours for urgent account issues. You can also reach out via the contact form on our support page. When you contact us, have your account username and registered email ready to speed up verification. Our team handles account recovery, payment issues, game disputes, and general questions. Response times vary by channel and time of day, but we aim to address most inquiries within standard service windows.