sihoki Casino & Sportsbook Data Care

This page describes what we collect when you use sihoki and how we keep that data protected. Our account system, payment processing, and live-dealer tables all require you to provide personal information — your email, phone number, identity document, and banking details. We handle these with clear policies so you understand what happens to your information and how you can request access or deletion.

We at sihoki operate our platform in jurisdictions where applicable law permits. Our privacy practice reflects the standards of those regions, including data retention rules, third-party processor agreements, and your right to know what we store. If you access sihoki from Android, iOS, or a web browser, the same data protection rules apply to your account.

Our commitment is straightforward: we collect only what we need, we do not sell your data to marketing firms, and we give you tools to review or close your account at any time.

What we collect and why

We collect your email address and phone number when you open an account on sihoki. These are your primary contact points for login recovery, deposit confirmation, and withdrawal notifications. Your password is encrypted on our servers; we never store it in plain text and do not send it in emails.

For deposit and withdrawal, we collect your banking information — your account number, bank name (BCA, e-wallet, mobile banking, or local payment for virtual transfers), or e-wallet identifier (online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet for scan-and-pay). This information is necessary to process your fund transfers. We do not retain your card number or full bank credentials after the transaction completes.

We require identity verification (KYC) to comply with anti-money-laundering rules in the jurisdictions where we operate. You upload a government-issued ID — your passport, national ID card, or driver's license — and we may ask for a selfie to confirm the document matches you. This file is stored on encrypted servers and deleted after verification completes, unless local law requires us to retain it for a specified period.

When you use sihoki, we also log your IP address, device type (Android, iOS, or browser), and the games or markets you access. This helps us detect fraud, prevent unauthorized account access, and improve our service. We do not sell this log data to third parties.

Data location: Our servers may sit outside your home jurisdiction. If you are accessing sihoki from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data may be processed in other countries. We ensure that all transfers comply with the privacy standards of the region where sihoki operates.

Third-party processors

We work with payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank-transfer transactions. These partners see your transaction amount, date, and account reference — but not your full bank credentials. We have data-processing agreements with each partner that require them to protect your information and not use it for their own marketing.

Our support team uses a ticketing system to track your withdrawal requests, KYC queries, and account-recovery cases. Access to your data is limited to staff who need it to resolve your issue. We do not share your tickets with external support vendors unless you explicitly request escalation.

Your rights on sihoki

You have the right to request a copy of all data we hold about your account. To do so, contact our support team via live chat or email. We will respond within ten business days and provide a downloadable file of your information in a standard format.

You can request deletion of your account and associated data. We will close your sihoki account and remove your personal information within thirty days, except where we are required by law to retain records (such as transaction history for anti-money-laundering compliance). Deletion does not erase transaction logs that banks or payment processors maintain separately.

You can update your email, phone number, and linked payment methods at any time via your account settings. If you suspect unauthorized access or a data breach, contact our support team immediately. We undertake to investigate login anomalies and notify you if your information has been compromised.

Cookies and tracking

We use cookies to keep you logged in to your sihoki account and to remember your preferences (such as game filters or language choice). These cookies do not track you across other websites. You can disable cookies in your browser settings, but you will be asked to re-login more frequently if you do.

What we do
  • Encrypt passwords and payment data
  • Delete identity files after verification
  • Provide account closure within 30 days
  • Respond to data requests in ten business days
What we do not do
  • Sell personal data to marketers
  • Store full payment card numbers
  • Share account details with unrelated third parties
  • Track you across other websites

Our services are available only where local law permits. We do not offer sihoki to users in jurisdictions where online wagering is prohibited. If you believe your access is restricted due to your location, contact our support team to confirm your eligibility.

Questions about this privacy policy can be directed to our support team via live chat, email, or in-app help. We maintain English and local-language support channels to ensure you understand how your data is used on sihoki.

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